Question 1

How do I get jobs?

Accepted Answer

Customers post jobs on MOVA with complete details (addresses, items, access info). You see jobs in your service area and can accept ones that match your capabilities. No lead chasing required.

Question 2

Do I choose my service area?

Accepted Answer

Yes. You set your service areas when you register. You only see jobs within your chosen areas, so you can focus on moves you can efficiently complete.

Question 3

How are payments handled?

Accepted Answer

Customers pay through MOVA. We hold payments in escrow until the move is complete. You get paid automatically after job completion via Stripe Connect. Secure, transparent, and timely.

Question 4

What is the onboarding process?

Accepted Answer

After registering, you complete a mandatory onboarding that covers MOVA standards, how payments work, timer system, quality expectations, and dispute protection. You must complete onboarding and receive admin approval before accepting jobs. This ensures all movers understand the platform and maintain high standards.

Question 5

How does the time tracking system work?

Accepted Answer

MOVA includes a built-in timer system that tracks your move time in real-time. Start the timer when you arrive, pause for breaks, and stop when complete. Customers can see the timer running, ensuring complete transparency. Time-based billing is automatic and accurate.

Question 6

What if there's a dispute?

Accepted Answer

MOVA handles disputes professionally with fair mediation. Payments are held in escrow until both parties confirm completion. If issues arise, our team reviews the case objectively, examining timer logs, messages, and photos. You're protected by clear policies and transparent resolution processes.

Question 7

How does escrow payment protection work?

Accepted Answer

When a customer books, their payment is held securely in escrow by MOVA. The money is not released to you until both you and the customer confirm job completion. This protects you from non-payment and protects customers from incomplete work. Fair for everyone.

Question 8

Do I get SMS notifications for new jobs?

Accepted Answer

Yes! When jobs become available in your service area, you receive instant SMS alerts. You can also check the dashboard anytime. SMS notifications are opt-in and you can control notification preferences in your settings.

Question 9

Can I decline jobs?

Accepted Answer

Yes. You can decline any job that doesn't fit your schedule or capabilities. There's no penalty for declining. Only accept jobs you can complete successfully.

Question 10

What info do I see before accepting?

Accepted Answer

You see full job details: pickup and dropoff addresses, complete item lists (from room scans or manual entry), property access details (stairs, elevators, parking distance), estimated time, photos, and customer contact info. Everything you need to make an informed decision.

Question 11

Can I message customers?

Accepted Answer

Yes. MOVA includes a built-in messaging system. Communicate with customers directly through the platform to confirm details, ask questions, or coordinate logistics. All messages are logged for dispute protection.

Question 12

What about insurance and verification?

Accepted Answer

You must have valid moving insurance, ABN (business registration), and pass background checks to join MOVA. We verify insurance, ABN, and bank details during registration. Admin approval is required before you can accept jobs. This protects both you and customers.

Question 13

How does the admin approval process work?

Accepted Answer

After completing onboarding, our admin team reviews your application, verifies your credentials (insurance, ABN, bank account), and approves or requests additional information. This typically takes 1-3 business days. Once approved, you can accept jobs immediately.

Question 14

Can I set my own prices?

Accepted Answer

Yes. You set your own hourly rates, callout fees, and truck rates. MOVA doesn't take a commission on your earnings. You have full control over your pricing structure based on your costs and capabilities.

Question 15

How do reviews work?

Accepted Answer

After every move, customers can review your service. Your rating and reviews are displayed on your profile, helping you build reputation and attract more jobs. Maintaining high ratings increases your visibility in the marketplace.

Question 16

What happens if I need to cancel an accepted job?

Accepted Answer

If you need to cancel an accepted job, contact the customer through MOVA messaging immediately and notify our support team. Cancellation policies protect both parties, but frequent cancellations may affect your approval status. Plan carefully before accepting.

Question 17

Where can I track my earnings?

Accepted Answer

Your mover dashboard includes a comprehensive payouts section showing completed jobs, pending payments, payment history, and Stripe Connect payout details. You can see exactly when payments will hit your bank account.

What You Pay	What You Get
Free to join	Access to job marketplace
No commission on earnings	Complete job details upfront
Set your own rates	Secure payment processing

Stop Chasing Leads. Start Moving.

Mover Dashboard

How It Works

Get a request with full job details

Accept & schedule

Complete the move & get paid

Why Movers Love MOVA

No lead chasing

Clear job scope

Less quoting time

Better scheduling

Professional profile

Support & dispute handling

Live Timer System

Real-Time Move Tracking

Escrow Payment Protection

Recent Notifications

SMS & Instant Notifications

Your Complete Business Hub

Job Management

Built-in Messaging

Earnings Tracking

Service Area Control

Reputation Building

Customer Insights

Verified Customers Only

Dispute Resolution Built-In

Protected Payments

What Customers Submit

What Movers Actually Say

Pricing & Fees

Free to join. You keep your rates.

What you pay / What you get

What Movers Say

Frequently Asked Questions