Last Updated: 2/16/2026
Booking Deposit Refunds
✅ Full Refund Available:
- If cancelled before a mover accepts the job
- If no mover accepts within 48 hours
- If you cancel due to mover unavailability
⚠️ Partial Refund May Apply:
- If cancelled after mover acceptance (depends on timing)
- If cancelled less than 24 hours before move date
Final Payment Refunds
Final payments are based on actual time worked. Refunds may be available if:
- Mover fails to complete the job as agreed
- Significant damage occurs (covered by mover's insurance)
- Mover arrives significantly late without notice
- Dispute is resolved in your favor
Refund Process
- Request refund through your booking page or contact support
- We review your request (typically within 24-48 hours)
- If approved, refund is processed to your original payment method
- Refunds appear in 5-10 business days (depending on your bank)
Dispute Resolution
If you have a dispute with a mover:
- Contact the mover through MOVA messaging first
- If unresolved, file a dispute through the platform
- We review evidence from both parties
- Refunds are issued based on our review
Non-Refundable Items
- Platform fees (15%) are non-refundable once job is completed
- Time already worked cannot be refunded
- Additional services already provided