Trust & Safety – Your Move, Protected
MOVA ensures every move is safe, verified, and protected. All movers are vetted, insured, and reviewed. Your payment is secured in escrow.
Verified Movers
All movers are verified, licensed, and insured before they can accept jobs.
Escrow Protection
Your payment is held securely until your move is complete and confirmed.
Customer Reviews
Read real reviews from customers who've used MOVA movers.
Mover Verification Process
Business License Verification
We verify that movers have valid business licenses and registrations in their operating states.
Insurance Verification
All movers must provide proof of public liability insurance and goods in transit insurance. We verify these certificates are current and valid.
Background Checks
We conduct background checks on mover businesses and key personnel to ensure safety and reliability.
Ongoing Monitoring
We continuously monitor mover performance, customer reviews, and compliance to ensure standards are maintained.
Payment Protection
MOVA uses escrow to protect both customers and movers:
Secure Escrow
Your payment is held securely in escrow until your move is complete. Funds are only released when both you and the mover confirm completion.
Dispute Resolution
If there's an issue, you can file a dispute. MOVA reviews disputes and can facilitate refunds or additional payments as needed.
Transparent Pricing
No hidden fees. Your quote includes all costs. You only pay for the time actually worked, ensuring fair pricing.
Reviews
We’re early — so instead of a star rating, we show you exactly how MOVA protects every move: escrow-held payment, verified movers, PIN-controlled timing, and a refund guarantee. As real moves complete, verified customer reviews will appear here and on our Google profile.
Read real reviews on Google →Ready to Book with Confidence?
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Are MOVA movers verified and insured?
Yes. All movers on MOVA are verified, licensed, and insured. We verify business licenses, insurance certificates, and credentials before movers can accept jobs. Your move is protected.
How is my payment protected?
Your payment is held in escrow until your move is complete. Both you and the mover must confirm completion before payment is released. This protects you from paying for incomplete work and protects movers from non-payment.
What if something goes wrong?
MOVA has a dispute resolution process. If there's an issue, you can file a dispute through the platform. Our team reviews disputes and can facilitate refunds or additional payments as needed.
Can I see mover reviews before booking?
Yes. MOVA displays mover ratings and reviews from previous customers. You can see mover experience, specialties, and customer feedback before making a booking decision.
What insurance do movers have?
All MOVA movers are required to have public liability insurance and goods in transit insurance. We verify insurance certificates during the mover onboarding process.