Security & Trust

• Encrypted Transactions: All payment data is encrypted in transit using TLS 1.3
• Tokenized Storage: We only store tokenized payment methods, never raw card numbers
• Escrow Protection: Funds are held securely until job completion and customer confirmation
• Refund Policy: Booking deposits are refundable before mover acceptance or within 24 hours

• Encryption at Rest: All data stored in our database is encrypted
• Secure Authentication: Passwords are hashed using bcrypt with salt rounds
• HTTPS Only: All connections use HTTPS with valid SSL certificates
• Access Controls: Role-based access control ensures users can only access their own data

Abuse Prevention

We actively monitor and prevent abuse to maintain a safe platform for all users.

• Rate Limiting: API endpoints are rate-limited to prevent abuse and ensure fair usage
• Input Validation: All user input is validated and sanitized to prevent injection attacks
• Fraud Detection: We monitor for suspicious patterns and fraudulent activity
• Account Security: Failed login attempts are rate-limited and monitored

Monitoring & Logging

We continuously monitor our systems for security events and anomalies.

• Security Event Logging: All authentication attempts, payment events, and security-relevant actions are logged
• Anomaly Detection: We monitor for unusual patterns that may indicate security issues
• Privacy-Preserving: Logs are sanitized to remove sensitive information like passwords and payment details