Terms of Service

Last Updated: 2/16/2026

1. Agreement to Terms

By accessing or using MOVA Moving Marketplace ("MOVA", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the service.

2. Platform Description

MOVA is a technology platform that connects customers seeking moving services with independent moving service providers ("Movers"). MOVA is NOT a moving company and does not provide moving services directly. We facilitate connections between customers and movers.

3. User Accounts

  • You must be at least 18 years old to use MOVA
  • You are responsible for maintaining the security of your account
  • You must provide accurate and complete information
  • You are responsible for all activities under your account

4. Pricing and Payments

  • All prices are estimates based on time and complexity
  • Final charges are based on actual time worked
  • A booking deposit is required to post a job
  • Payment is held in escrow until job completion
  • MOVA charges a 15% platform fee on completed jobs

5. Cancellation and Refunds

  • Booking deposits are refundable if cancelled before mover acceptance
  • After mover acceptance, cancellation terms apply as agreed
  • Refunds are processed within 5-10 business days
  • Disputes are handled on a case-by-case basis

6. Mover Responsibilities

  • Movers are independent contractors, not employees of MOVA
  • Movers must have valid insurance and licenses
  • Movers are responsible for their own equipment and vehicles
  • Movers must complete jobs as agreed with customers

7. Customer Responsibilities

  • Provide accurate information about your move
  • Be present or have authorized representative at move time
  • Ensure items are ready for moving
  • Pay for services as agreed

8. Limitation of Liability

MOVA acts as a facilitator only. We are not responsible for:

  • Damage to property during moves (mover's insurance applies)
  • Delays or cancellations by movers
  • Disputes between customers and movers
  • Loss or theft of items

9. Dispute Resolution

If you have a dispute with a mover or customer:

  1. Contact the other party through MOVA messaging
  2. If unresolved, file a dispute through the platform
  3. MOVA will review and mediate the dispute
  4. Decisions are final and binding

10. Prohibited Activities

  • Circumventing the platform to pay movers directly
  • Providing false information
  • Harassing or threatening other users
  • Using the platform for illegal purposes

11. Contact Information

For questions about these Terms, contact us: